Frequently Asked Questions

 At any point, feel free to request a withdrawal for the balance that is currently available in your account. 

Yes, you can make transaction for deposit, withdrawal, and internal transfer during weekends and holidays.

In accordance with our Client Agreement, clients are required to withdraw funds exclusively through the same bank account, credit/debit card, or payment system account that was originally utilized for depositing the funds. Additionally, the withdrawn currency must match the currency of the initial deposit. 

Here are steps to Request a Withdrawal:

1. To initiate a withdrawal, ensure you have transferred funds into your wallet before proceeding.
2. Upload the necessary payment details by completing all the required information.
3. Request a withdrawal through the available methods within your client area. 

Deposits made to Trading Pro are required to originate from a trustworthy and legitimate source. To prevent payments from third parties, clients are obligated to furnish evidence of ownership for the bank account they intend to use. For example, if a client intends to make a deposit via a credit card, the credit card owner must be the client themselves and not a third party, in accordance with the Anti-Money Laundering (AML) Policy. Failure to adhere to this policy will result in the forfeiture of the deposit. Importantly, Trading Pro does not impose any supplementary commission fees for deposit transactions. 

How to Deposit at Trading Pro: 

1. To initiate a deposit at Trading Pro, begin by logging in to your client portal.
2. Once you're in the client portal, navigate to the "Funds" menu where you'll find various financial options.
3. Click on the "Deposit" option to initiate the deposit process.
4. You'll be prompted to select your preferred deposit method from the available options.
5. After choosing your deposit method, proceed by clicking "Continue" to complete the transaction. 

There might be various reasons why closing your open order in MT4 or MT5 platform is not possible. Some potential factors to consider include: 

Closing Open Orders during Market Closure: If attempting to close an open order during weekends or a trading instrument's daily break, it may fail until the market reopens

Resolve this by waiting for the market to reopen for the specific trading instrument and then attempting to close the order.

 Visual Glitches and/or Connectivity Problems: The presence of visual bugs or connectivity issues might falsely convey that an open order is not closing. 

Address this by completely closing your trading terminal and reopening it to verify the status of the order. 

Technical errors: Technical errors can indeed be one of the reasons why a client might face difficulty in closing an open order 

 If the problem persists, it's recommended to reach out to the Trading Pro Support team for assistance.